Refund & Cancellation Policy

Self-paced online courses

If a course is not what you expected, email us within 7 days of purchase and we will refund it in full. You do not need to justify the request.

We may decline a refund where a substantial majority of the course has been completed and downloadable materials have been taken, since at that point the material has been consumed rather than evaluated. If we decline, we will tell you why.

Live and corporate training

Because live sessions reserve dates and preparation time:

• More than 14 days before the agreed start — cancel for a full refund
• 7 to 14 days before — 50% refund, or reschedule once at no charge
• Less than 7 days before — no refund, but you may send substitute attendees or reschedule subject to availability

If we cancel or postpone for any reason, you choose between a full refund or a rescheduled date.

How to request a refund

Email aertrixlabs@gmail.com from the address used to purchase, with your order reference and a one-line reason. That is the whole process — there is no form and no retention call.

How refunds are paid

• Approved refunds are processed within 7 working days
• Money is returned to the original payment method; we cannot send it elsewhere
• Your bank or card issuer may take a further 5–10 working days to show the credit
• Access to the refunded course is removed once the refund is issued

Failed or duplicate payments

If you were charged twice, or charged without receiving access, contact us and we will investigate and return the incorrect amount in full. This is not subject to the 7-day window.

Digital delivery

Everything we sell is delivered digitally — access is granted to your account immediately after payment is confirmed. Nothing is shipped physically, so no shipping charges or delivery timelines apply.

Questions

If anything here is unclear, ask before you buy: aertrixlabs@gmail.com or +91 8095655667. Aertrixlabs would rather answer a question up front than process a refund later.